Lead — Credit Operations/Senior Lead — Credit Operations
Lead — Credit Operations/Senior Lead — Credit Operations Business Function Contact Person : Anmol Sharma Contact Address : 2nd Floor Sr No 197 Tower B Unit No 2 Opp Inorbit Mall Mantri It Park Nagar Road Lohegaon Pune 411014 Pune MAHARASHTRA 411014 Job Requisition Code : JR00070960 Education Qualification : Others Job Responsibilities Duties and Responsibilities Duties and Responsibilities: • Daily SLA Delivery as per defined matrix for escalation queues and taking responsibility in ensuring end to end closure • Close watch on arresting cases flowing in ageing and follow up with departments for closure. Need to have a close view on all cases in managed queues at a case level • End to end resolution on customer complaints with 100% close-looping • Optimize Productivity and improve Quality and leading the team with an example • Ensure that timely responses with resolution to Social Media and RBI and Senior Management complaints are provided by the team • M...